RETURNS & EXCHANGE

At Zinora, we want you to love every piece you receive. If your order arrives with a faulty item, a wrong item, or something is missing, we’re here to help.

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​​​​Eligibility for Return

 

To be eligible for a return or exchange, the following conditions must be met:

 

• The original packaging seal is not damaged.

• Original label and packaging are intact and unopened.

• The product remains unused and in its original condition.

• All warranty cards and documentation are included.

• The original invoice slip is enclosed with the return parcel. (If lost, it can be reprinted from your account.)

 

Returns must be initiated within 7 days of receiving your order.

Please note: We offer exchanges or store credit only — no refunds.

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How to Initiate a Return or Exchange

 

1. Email orders@zinora.my with your Order Confirmation number and product details.

2. If applicable, attach clear photos or videos of the issue.

3. Our team will review and respond within 5 working days.

4. Once approved, we’ll provide instructions for returning the item.

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Return Shipping

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• Return shipping fees are to be borne by the buyer.

• We recommend using a trackable shipping service for your protection.

• Zinora will not be responsible for parcels lost during the return process.

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Return Address

 

Wantjoin Malaysia Sdn Bhd (Returns)

Level 13A, Unit 13A-05A, Tower 2, Faber Towers,Taman Desa, 58100 Kuala Lumpur, Malaysia

Tel: 603-7971 6863

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Important Notes

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• All returned items will undergo inspection and approval.

• Exchanges are subject to stock availability.

• Zinora reserves the right to decline returns that do not meet policy conditions.

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