PRIVACY POLICY

Zinora values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

Full name
Contact information (email address, phone number, shipping and billing address)
Payment details (processed securely through third-party payment gateways; we do not store full card information)
Order history and transaction details
Website usage information through cookies or analytics tools

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide order confirmations, delivery updates, and customer support
Improve our website, products, and services
Send you relevant marketing communications (only if you have opted in)
Comply with legal and regulatory requirements

3. How We Protect Your Information

We use secure servers and industry-standard encryption to protect your data.
Access to your personal information is restricted to authorized personnel only.
We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We may share your information only with trusted third parties necessary to process your order, including:

Courier and logistics partners (for delivery)
Payment gateways (for secure payment processing)
IT and analytics providers (to improve website functionality)

All third parties are required to handle your data securely and in compliance with applicable laws.

5. Cookies & Analytics

We use cookies and analytics tools to improve your browsing experience.

Cookies help us remember your preferences and analyze site traffic.
You can disable cookies in your browser settings, though some features of the site may not work properly.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or outdated information.
Withdraw consent for marketing communications at any time.
Request deletion of your personal information where legally permissible.

To exercise your rights, please contact us at hello@zinora.my.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

8. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies when visiting them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date. Continued use of our website constitutes acceptance of the updated policy.